Refund and Returns Policy

1. Introduction

At We Are Geronimo, we are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. This refund policy explains your rights under UK law, including the Consumer Contracts Regulations, and how you can return products purchased from our website, wearegeronimo.org.

2. Your Right to Cancel

You have the right to cancel your order within 14 days without giving any reason. This cancellation period will expire 14 days from the day on which you receive the goods.

How to Cancel:

To exercise your right to cancel, you must inform us of your decision to cancel your order by a clear statement (e.g., a letter sent by post or email). You can contact us at:

You may use the cancellation form available on our website, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

3. Returning Goods

After informing us of your decision to cancel, you must return the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation of the contract to us. You will be responsible for the cost of returning the goods unless the item is faulty or incorrect.

Condition of Goods:

The goods must be returned in their original condition, unused, and in the original packaging where possible. You are responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, we will process the refund to your original method of payment within 14 days from the date we receive the returned goods or evidence that they have been sent back, whichever is sooner.

Refund Amounts:

  • You will receive a full refund of the price you paid for the goods, including the original standard delivery charges.
  • We do not refund any supplementary costs arising if you chose a delivery method other than the least expensive standard delivery offered by us.
  • Refunds will be processed using the same payment method used for the initial transaction unless expressly agreed otherwise.

5. Faulty or Incorrect Items

If the item you received is faulty, damaged, or incorrect, please contact us at info@wearegeronimo.org within 30 days of receiving the item. We will arrange for a replacement or a full refund, including any delivery charges incurred in returning the faulty or incorrect item to us.

6. Exemptions to Refunds and Cancellations

Certain items are exempt from being returned unless they are faulty. These include:

  • Perishable goods.
  • Custom-made or personalized items.
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery.
  • Goods that become inseparably mixed with other items after delivery.

7. How to Contact Us

If you have any questions about our refund policy or need further assistance, please contact us at:

8. Changes to This Refund Policy

We reserve the right to make changes to this policy at any time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check this page regularly for any updates.